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Catastrophes, resilience, automation, digital transformation, personalized claims experiences, evolving talent strategies, and operational flexibility—these are just some of the powerful forces already shaping this still-young year. Together, they’re redefining how the claims industry works and setting the stage for changes that demand attention.
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A new report from S&P Global Market Intelligence reveals striking contrasts in the insurance industry’s 2025 performance.
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The share of insurers planning to keep their workforce unchanged over the next 12 months has climbed to a 15-year high, signaling a clear shift toward stability in the industry. At the same time, only 7% of companies say they expect to cut jobs in 2026—suggesting that large-scale layoffs remain unlikely for now.
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According to PwC, more than half of insurance executives believe that generative and agentic AI will be the industry’s most powerful game-changing investments over the next three years.
Catastrophes, resilience, automation, digital transformation, personalized claims experiences, evolving talent strategies, and operational flexibility—these are just some of the powerful forces already shaping this still-young year. Together, they’re redefining how the claims industry works and setting the stage for changes that demand attention.
