claims

A federal appeals court has made it clear: property insurers can factor depreciation into actual cash value—so long as the policy spells it out plainly.

Farmers Insurance has filed a lawsuit accusing a former Oklahoma agent of orchestrating a scheme to steer its policyholders to rival insurers—allegedly funneling business to an agency where his wife is employed.

Catastrophes, resilience, automation, digital transformation, personalized claims experiences, evolving talent strategies, and operational flexibility—these are just some of the powerful forces already shaping this still-young year. Together, they’re redefining how the claims industry works and setting the stage for changes that demand attention.

Westchester Surplus Lines Insurance has reached a settlement with a Florida condominium association over a hurricane damage claim—three years after the association submitted loss estimates that insurers blasted as wildly inflated, even calling them 'outrageous.'

The U.S. Securities and Exchange Commission alleges that a firm which scooped up struggling retail names like RadioShack and Pier 1 Imports—touting lofty e-commerce ambitions and outsized investor returns—was in fact running a Ponzi-style scheme.

India’s deadliest plane crash in over a decade is poised to send shockwaves through the aviation insurance sector, potentially resulting in one of the nation’s most expensive claims, estimated at approximately $475 million.

In recent weeks, insurance fraud investigators across states from North Carolina to Florida have been active, leading to the arrests of firefighters, suspected auto-crash scammers, and a man who allegedly filed a false claim after his car fatally struck a pedestrian.