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The Progressive Group of Insurance Companies has always lived up to its name by being one step ahead of the insurance industry, finding new and affordable insurance solutions. Progressive began in 1937 with the first drive-in claims office, became the first to introduce reduced rates for low-risk drivers, and then changed the insurance shopping experience by offering comparison rates on the Web.
Progressive claimed 8.7 percent of the private passenger auto insurance market as of June 2015, the most recent data available from data analyst A.M. Best. That makes it the fourth-largest auto insurance carrier among the more than 1,400 tracked by Best.
Note that this is an independent editorial analysis devoid of affiliations or partnerships of any kind– companies did not pay to be included. Insurance.com commissioned Op4G to survey more than 3,100 insurance customers nationwide in December 2017. The survey collected customer ratings for 20 leading companies in the auto category and 15 leading companies in each of the home, health and life categories. Only current customers of the insurers on our lists were surveyed, and the survey was not open to the general public on the Insurance.com website. Auto, home and health insurers were ranked according to a weighted 6-point measurement of the following factors: customer service, claims processing, value for price, merit of website/apps, would recommend and would renew. Life insurers were rated on a weighted 4-point measurement on customer service, value for price, merit of website/apps and would recommend. The A.M. Best ratings, discounts and coverage options noted in the survey do not affect the scores, but are provided as a supplementary resource. Insurance.com makes these ratings freely available via this site. The views and opinions expressed by users do not reflect the views and opinions of Insurance.com. Insurance.com expressly disclaims any and all liability in connection with the ratings.