Erie Insurance has restored customer access to online accounts, including billing services, as it continues to recover from its recent network outage.
The insurer stated that the proactive network and system shutdown initiated on June 7 was instrumental in containing the threat. The insurer once again reported that “there is no evidence of ransomware and no indication of ongoing threat actor activity.”
While the company has not confirmed any data breach, it stated that it is “working diligently to identify what, if any, data may have been affected.”
The work to restore full system functionality for local agents, claims, and customer care teams is “intentional, phased and prioritized to ensure we continue to do the right thing and put service above all else,” the compay stated.
Philadelphia Insurance Companies continues to work diligently to restore its systems in the wake of the recent network outage.
Philadelphia Insurance proactively took its systems offline on June 9 to contain a potential threat after detecting suspicious activity. As a result, phone, email, and online application services have been disrupted.
Philadelphia said that “contrary to media reports, no systems were encrypted, and this was not a ransomware event.”
The insurer reported that the majority of its core business systems have been restored, with some Philadelphia employees nationwide regaining partial access to critical systems, including email. “A full return to normal internal operations will take time, but we are working around the clock to get things back to normal for our agents and policyholders,” the insurer said.
Philadelphia stated that if it confirms any customer data was accessed, it will promptly notify all affected individuals.
Although neither insurer has disclosed the source or scope of their cybersecurity incidents, the Google Threat Intelligence Group reported that the hacking group known as Scattered Spider seems to have shifted its focus from retailers to insurance companies. The group is believed to be responsible for the attacks on Erie and Philadelphia, as well as a potential data breach at insurer Aflac.
