Erie Insurance, headquartered in Pennsylvania, is continuing efforts to restore its systems after disclosing a network outage on Sunday.
“A network outage impacting Erie systems continues. All available resources are working to restore access as soon as possible,” the company reported in a brief update on its website.
Erie Insurance stated that the outage disrupted “all systems,” though it has not released any information regarding the cause, origin, or possible data breaches.
Online account access and customer service remain unavailable to customers, as those systems have yet to be restored.
Despite the outage, Erie Insurance’s local agents, claims teams, and customer care representatives continue to support customers. Policyholders needing to file a claim can reach out to their agent or contact the First Notice of Loss team at (800) 367-3743. For policy or billing questions, customer care is available at (800) 458-0811.
Policyholders needing to file a claim can reach out to their agent or call the company’s First Notice of Loss team at (800) 367-3743.
With more than 7,000 employees and 14,000 agents, the property/casualty insurer maintains a strong national presence.
Sure: insurancejournal
