How to redress NPS-related complaints: A step-by-step guide
The National Pension System (NPS), managed by the Pension Fund Regulatory and Development Authority, is a voluntary retirement savings scheme aimed at providing old-age income security to subscribers. However, subscribers may occasionally face issues that need resolution. Here’s how to register and address grievances related to the NPS.NPS grievances
The NPS-related grievances could include transaction issues, such as delay in contribution and incorrect deduction; maintenance issues with respect to PRAN (Permanent Retirement Account Number); and service complaints.
Registering complaints
Online grievance redressal portal
The subscriber can visit the NPS Trust website (www.npstrust.org.in) and navigate to the ¡¥grievance/ enquiry¡¦ section. He will need to fill out an online form with details like PRAN, nature of grievance, etc. Once submitted, an acknowledgement number will be generated. The status of grievance can be checked using this number.
- NPS customer care
- Postal complaints
- Visit the PoP branch
Escalation mechanism
If a grievance is not resolved within 30 days, higher authorities may be contacted. These are:
NPS Trust: The Trust oversees the functioning of the PoP branches.
PFRDA: Subscribers may send their grievances to the PFRDA through the official website.
Content courtesy Centre for Investment Education and Learning (CIEL).
Contributions by Girija Gadre, Arti Bhargava and Labdhi Mehta.
(Disclaimer: The opinions expressed in this column are that of the writer. The facts and opinions expressed here do not reflect the views of www.economictimes.com.)
This story originally appeared on: India Times - Author:Faqs of Insurances