Budget 2024: ITR portal should be made more user-friendly including tax notice intimation; voices industry experts Experts also suggested to the government that the notice document should be attached with the email intimation itself
Industry leaders have opined that at present taxpayers are facing difficulties in finding out what notices they were served by the Central Board of Direct Taxes (CBDT). This is because sometimes the email intimation about a notice either comes late or worse, fails to come. Moreover, the tax department's new income tax return (ITR) website's interface is not as user-friendly as taxpayers want although it is better than the old ITR website's interface, according to industry experts..live_stock{left:17px;padding:1px 3px 1px 5px;font-size:10px;font-weight:500;line-height:18px;} #sr_widget .sr_desc{margin:0 auto 0;} #sr_widget .sr_desc{color: #024d99;}
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What are the challenges in the existing system?
If the income tax department has served a notice to the taxpayer, then an email intimation should have been sent. The actual notice itself would not be sent over as an attachment with the email; it would be available on the income tax return filing portal."Currently on receiving the email from the income tax department, assessee have to go and find out the relevant communication on the tax portal. At times, the mail communication is not received, and the assessee are not intimated on new notices. So, there is difficulty in finding out recently issued notices and communications which are pending in the income tax portal." according to the PHD Chamber of Commerce.
Tax experts opine that the new ITR portal is better than the earlier ITR portal but there is scope for more improvement. "Although when compared to the old ITR portal, the new ITR portal is refreshing and useful to interact, but it can be further improved. It is my view that the tax portal should be made more user-friendly. Currently, taxpayers face challenges in locating relevant communications and notices on the portal.," says Sandeep Agrawal, Director and Co-founder Teamlease Regtech.
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Suggestions to the government
PHD Chamber of Commerce gives the following suggestions to the government: You Might Also Like:
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A different tab to see date-wise income tax-related communications / notices issued to assessee in the portal,To include date on the face of the E-Proceeding tab for all proceedings.Sandeep Agrawal from Teamlease Regtech has the following suggestions to the government:
Simplify the navigation and layout of the ITR portal. A more intuitive design will enable taxpayers to easily find and understand the information they need, reducing confusion and ensuring a smoother interaction with the income tax department.Attaching the notice document with the email would be a significant improvement. This would make it more convenient for taxpayers to access important information directly from their email, ensuring that they are promptly informed about any notices or communications from the income tax department.Government should implement a robust notification system within the ITR portal. This system should send timely alerts to taxpayers about new notices, advisories, or any important updates. The government may consider incorporating a dashboard summarising the taxpayer's current status, pending actions, and upcoming deadlines would further simplify the process.
In November 2023, the income-tax department launched a demand facilitation centre (DFC) to help taxpayers understand why they were served with a section 245 notice. Allegedly, many taxpayers got an email intimation about the section 245 notice, but the actual notice was not visible on the ITR portal. The only solution for such events is to approach the jurisdictional income tax assessing officer (AO) and ask for the notice's document.
An online record of all notices for respective users on the ITR portal will help income taxpayers in a big way in eliminating any avoidable confusion.
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This story originally appeared on: India Times - Author:Faqs of Insurances
